Standard opening times
Weekdays | 09:00 - 17:30 |
Saturdays | 10:00 - 16:00 |
Sundays | CLOSED |
Bank Holidays | CLOSED |
Contact us
Before you go on your holiday, check back here to see any relevant travel updates. If we become aware of any potential disruption to our traveling guests, we will notify affected lead-bookers by email and/or SMS directly.
Updated 21st March @ 08:30am
We are aware of the current closure of Heathrow Airport due to a nearby fire and power outage. We understand this may cause concern for our guests with upcoming flights this weekend. While today's closure does not directly impact weekend travel at this time, we advise all guests to closely monitor the situation for potential ripple effects and to check our website for the latest updates. We will provide further information as it becomes available.
We kindly ask customers not to call us due to high call volumes at this time and instead to check back here for updates. If your London Heathrow flight on Saturday or Sunday is going to be affected, we will contact you by email, or SMS.
Updated 10th March
Planned road closures on the M25 motorway will be in effect the weekend of March 22-23, 2025. This will impact travel to and from Heathrow and Gatwick Airports. The M25 will be fully closed between Junction 10 (Wisley) and Junction 11 (Woking) from 9pm on Friday, March 21st to 6am on Monday, March 24th.
Expect significant delays and allow extra travel time when travelling to/from these airports. Diverted routes will be in place, but traffic congestion is to be expected. We strongly suggest exploring alternative transport options, such as public transportation. Please check the National Highways website for the latest updates and plan your routes in advance.
Updated 1st March
The European Union is planning to introduce two important changes for travel to Europe. These are:
1. EU Entry/Exit System (EES) launch date has been updated, and is now expected to launch in October 2025.
2. European Travel Information and Authorisation System (ETIAS), scheduled in the last quarter of 2026.
For more information, visit ABTA's website or the European Union travel pages on the EES and ETIAS.
Updated 27th March 2024
If you are planning to travel to an EU country e.g. France or Austria, follow the Schengen area passport requirements.
Your passport must:
For full information visit the gov.uk entry requirements pages for the country you intend to travel to e.g. gov.uk/foreign-travel-advice/france/entry-requirements