• Return travel and transfers if confirmed on your invoice
• Flight baggage allowance as detailed on your itinerary
• Accommodation and meals as detailed on your invoice:

European Chalets:
Evening meals in chalets (3 or 4 courses depending on the chalet grade with complimentary wine until coffee) will be served on 6 nights. Guests will enjoy a comprehensive continental breakfast for 7 mornings with delicious and varied hot options provided by our hosts on 5 days. On our chalet hosts’ day off, continental breakfast will be laid out and guests are free to enjoy dinner in resort.

If a standard package including flights has been booked, a Skiworld transfer (or private transfer if booked) arranged by us will drop off to, and collect guests from, resort accommodation (or as close as snow and/or local authorities will allow). We don't use scheduled bus or transfer services that pick up at a set time (resulting in substantial waits especially if flights are delayed) and drop at a bus stop in resort.
Please note that under exceptional circumstances we cannot get the transfer vehicle to the door (for example there has been very heavy snowfall and the access road is closed).

Airport/Airline taxes, Air Passenger Duty, APC for flight inclusive holidays at the amounts valid as of July 2016
Resort Host services (except in selected resorts or for tailor-made bookings)
Bed linen and towels in self-catering accommodation in North America
Bed linen where stated in European self-catering accommodation

Whilst we will still be allowing payments by credit and debit cards for deposits, we will not be taking these for full payments and final balances (except for late bookings).

We will contact you when the time comes to pay any outstanding balance on your holiday, in the meantime please take some time to familiarise yourself with our updated payment procedures below.

• No credit card charges on deposit payment
• Simple balance payment options by bank transfer or cheque
• Full protection, no matter how you pay. Your holiday is fully protected through ABTA and CAA

Deposits can be paid using the following methods:

• Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer
• Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque
• Credit or debit card. Please note we do not accept AMEX

Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

You are still able to pay your full balance by credit card if you book within 5 weeks of departure. Furthermore our deposit payments will be accepted by credit and debit card. By adjusting our payment processes, we will be able to give the same savings that we have always been able to offer whilst ensuring that we adhere to the new legislation, all without introducing a booking fee.

No - All of our holidays are financially protected by either our ABTA bonding or our supplier’s ATOL. If the cost of the holiday is over £100.00 and less than £30,000, it is not necessary to pay for the whole holiday on your credit card, just part of it (even a small fraction) can qualify for protection under Section 75 of the Consumer Credit Act. At the point of sale, you will have the opportunity to make payment with your credit card for either a deposit or for the full balance if it’s a late booking.

Our Resort Managers are highly experienced people with excellent customer service skills. They are the team leaders who ensure that every aspect of your ski holiday exceeds your expectations.

• Our Chalet Chefs, Head Chalet Hosts, Chalet Hosts follow our comprehensive training programme and in addition, complete Health and Hygiene certified training. They are selected for their culinary skills and their friendly, helpful personalities and professional attitudes.

1. All holidays and offers are subject to availability and are on a first come first served basis. Our online booking system will display live availability.
2. Prices and offers are subject to change and may increase, decrease or be withdrawn. Our online booking system will display the most up to date prices and offers. Prices on property pages and in results summaries on the website will be updated once a day.
3. All offers have an end date and these are displayed on the pertinent offer page of the website, or within the specific offer terms and conditions. Offers cannot be applied retrospectively and cannot be added to bookings made after the end date of the offer.
4. All prices for holidays subject to discounts and offers include return flights and shared coach transfers unless otherwise stated. Regional flights are subject to availability and on a first come first served basis.
5. Offers and prices for all accommodation types are based on the full occupancy of rooms e.g. 2 people in a twin room or apartments e.g. 4 people in a 4 person apartment. If the room/apartment is under-occupied, a supplement will be charged.
6. Please note that where ‘from’ prices are displayed, discounts and offers will have been taken into consideration in the calculation of these prices.
7. The discount applied to holidays has been arrived at in part by Skiworld absorbing the cost of several elements including Airport Passenger Duty for adults and children.
8. Skiworld reserve the right to remove as well as change the discounts on offer and as well as the prices of holidays.
9. The holidays forming part of any offer, special promotion (such as the January Sale) or discount cannot be combined with any other discount such as (but not limited to) a loyalty discount or friends/family discount, child discount etc unless otherwise stated on the pertinent web page or the offer specific details below.
10. Child (2-11 years) discounts of any kind do not apply to any holidays already the subject of an offer, promotion or discount unless stated on the specific offer page(s).
11. No options can be held holidays enjoying an offer, promotion, discount or which are part of a special promotion.
12. Offers apply to package holidays i.e. holidays which include Skiworld flights and transfers and catered chalet accommodation run by Skiworld.

1. Start Date - 01/01/24
2. End Date - 15/04/25
3. Ski-all-in offers include the cheapest flights and rooms available, a local area lift pass and silver ski and boot/board and boot hire for 1 day less than the duration of the holiday unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the Ski-All-In discount to apply.
4. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
5. All items included in Ski-All-In deals will be outlined on your invoice individually. If items are not listed then they are not included.
6. Ski pack items (lift passes, ski hire, etc.) on a Ski-All-In deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
7. Discounts for Ski-All-In deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski-all-in deal will result in the discount being reduced or removed.
8. Refunds are not available for un-used elements of ski-all-in deals.
9. Ski-all-in is only available on selected European chalets, hotels and apartments where prices are listed on the property pages.
10. All items must be added at time of booking for Ski-All-In discount to apply. Discount cannot be added retrospectively.

1. Start Date – 01/01/24
2. End Date – 15/04/25
3. Price matching applies to 7, 10, 11 and 14 night package holidays (including flights) to European, American or Canadian self-catering apartments, hotels or condos departing between 01/12/24 to 29/04/25.
4. The flights included must be with the same airline and at the same departure time, to and from the same airport with the same shared transfers for the holiday to be considered like-for-like.
5. The price promise only applies to an identical package holiday (flights, shared transfers, accommodation on the same board basis) and excludes any extras such (but not limited to) as lift passes or ski hire.
6. All accommodation elements (such as room type and board basis) must be the same for the price promise to apply.
7. A screen shot, URL, valid quote and telephone number of the supplier should be provided as evidence of a lower quote and this will need to be confirmed and authenticated by the Skiworld team.
8. Only applicable to holidays booked before the ‘book by’ date displayed on the price match page of the website.
9. Price matching is only available at the time of booking and cannot be applied retrospectively.
10. The holiday you are asking for us to price match must be supplied by a legitimate ABTA member with and ATOL number available to book and must include all handling charges, booking fees and be available to the general public and cannot include any money-off coupons, promotions, corporate or loyalty discounts or exclusive promotions.
11. Skiworld reserve the right to refuse to price match on a case by case basis.
This offer cannot be combined with any other Skiworld discounts or promotions such as (but not limited to friends and family, Ski Club of Great Britain etc).

1. Start Date - 1/5/24
2. End Date – 30/6/24
3. Offer page - skiworld.co.uk/ski-deals/lift-pass-offers
4. The offer applies to all Skiworld catered chalet holidays with charter flights, for holidays departing on 21st & 22nd December 2024 and between 22 February and 23 March 2025, inclusive.
5. Lift passes must be added at the time of booking for the offer to apply.
6. The offer is only applicable to parties of even numbers of two or more.
7. This offer cannot be combined with any other offer unless otherwise stated.
8. The 'Buy One Get One Free' (BOGOF) lift pass offer will be shown as a discount on your booking. Removing any lift passes will result in the discount being removed.
9. Discounts are not available for unused elements of this offer.
10. Offer may be withdrawn at any time.
11. There is no monetary alternative.
12. Chalet prices and additional discounts subject to change. They will be confirmed at the time of booking.
13. No holds allowed.
14. Offer cannot be applied retrospectively to existing bookings.
15. BOGOF Lift Pass will be automatically added to the booking when adding Lift Passes.
16. The discount will be based on cheapest lift pass. So if you book one full area and 1 local area lift pass, you will get the local area pass free.

1. Start Date - 5/6/24
2. End Date – 30/9/24
3. Offer page - skiworld.co.uk/ski-deals/wine-offer
4. Available for direct bookings only, for any EU hotel or self-catered apartment.
5. Details of the promotion will be highlighted on your booking invoice. If you have any questions please call the sales team on 0330 102 8004
6. This promotion can be combined with other Skiworld offers such as loyalty discounts and Ski All-In deals.
7. You will receive a ‘Luxury 6 Mixed Collection’ consisting of 6 bottles of Laithwaites wine.
8. Wine will be delivered to one UK mainland address only, on receipt of the final balance for your holiday.
9. Subject to availability as stocks are limited and offer is on a first come first served basis.
10. New bookings only.

1. Start Date - 10/7/24
2. End Date - 22/8/24
3. Offer page - skiworld.co.uk/all-inclusive-ski-holidays
4. This Ski All-In offer includes the lowest-priced flights available, shared transfers, chalet accommodation, a local area lift pass and silver ski and boot/board and boot hire for 1 day less than the duration of the holiday. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the Ski All-In discount to apply.
5. This offer cannot be combined with any other offers, discounts or promotions except a loyalty discount, subject to eligibility
6. All items included in the Ski All-In deal will be outlined on your invoice individually. If items are not listed then they are not included.
7. Ski pack items (lift passes, ski hire, etc.) on the Ski All-In deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
8. Discounts for Ski All-In deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski all-in deal will result in the discount being reduced or removed.
9. Refunds are not available for un-used elements of ski all-in deals.
10. This Ski all-in offer is only available on the selected European chalet holidays in Meribel, Courchevel and Val Thorens that are shown on the offer page or as labelled on the individual property pages.
11. All items must be added at time of booking for the offer discount to apply. Discount cannot be added retrospectively.
12. New bookings only.

Wheelchair access can vary extensively across our programme and from country  to country. It is important that you discuss with us (and ideally provide in writing) your specific needs and the type of mobility and/access you require so that we can check precisely the facilities our suppliers and chalets can provide.

Access to many chalets in the Alps is often difficult due to location and weather conditions. Where this is particularly the case we have mentioned it in the chalet text. If you are at all concerned please ask for details. Ski-in/ski-out means to within 50 – 70 metres of the chalet in normal snow conditions.

For any mountain holiday, easy to carry bags and appropriate footwear are essential. Snow conditions may also make access to chalets more difficult at some times of the season and we may not be able to get transfer vehicles close to the chalet and therefore there may be a short walk involved.

For those on Skiworld transfers, check-in to accommodation will normally be on arrival in resort although it may not be possible to guarantee your room is ready if you are arriving early or on a Eurostar. Check-out is normally 09.00 hrs. Otherwise accommodation is usually available from 17.00 hours.

On arrival/departure day we try to provide changing/storage facilities for all guests (although this cannot be guaranteed). These may be shared with arriving/departing Eurostar passengers with whom there may be an overlap, as these guests normally have the added advantage of being able to ski on arrival/departure day. We ask you to be patient during this transition.

If your arrival is late, your first evening meal may be a hot soup and/or a cold buffet. If your arrival is even later, we reserve the right to substitute this for a packed lunch on your day of departure. Our staff will wait up for you as long as they can, but if your arrival is very late they will leave directions to your room and refreshments out for when you do arrive.

If you are not arriving on a Skiworld transfer it is very important that you notify us of your estimated arrival time and, if possible, provide us with a mobile contact number. Should you fail to do this in advance, we cannot guarantee that your room will be ready for you on your arrival.

We are pleased to provide WiFi in all our chalets. In some instances this is provided by the accommodation supplier and we have no control over it at all. Please be aware that in the event that technical or other issues curtail or interrupt service/connection, no refund or compensation will be paid. We cannot guarantee that Wifi will be available in all bedrooms and it may be restricted to communal areas only.

We ask for your understanding and patience in remembering that the connections in the mountains are not as reliable or as strong as you may be used to in the UK. The connections will, in normal circumstances, be suitable for the checking of emails and basic web-browsing, but the downloading and streaming of films and other media will not be possible. If accessing or downloading are essential whilst you are on holiday we strongly recommend you ask our Resort Hosts to recommend a local internet shop. We also request that you limit usage to one device per person, to avoid overloading the system and thereby restricting its availability to other guests.

In some mountain resorts, signal strength is limited throughout the village, not just in our properties. Our Wifi is monitored and filtered to prevent illegal activity. In most cases we will ask you to log in with your personal details. We accept no responsibility to for the safety and security of your electronic devices for damage or loss, no matter the cause.

To help you find your ideal mountain home-from-home we have our own property rating system. The ratings are not an official classification but are subjective and are based on scores allocated by our senior managers and guest feedback. To give you a ‘true’ reflection of the property, we do not take location into account. We have rated our properties in the following separate categories: European Chalets, European Self-Catering Apartments and North American Hotels and Condominiums. This is because each category represents a slightly different type of holiday. For example, chalets in Canada and the States are more spacious and generally offer more facilities than their European counterparts. In all cases chalet ratings allow comparisons with other chalets but they are not like for like comparisons with the ratings of full service hotels or condominiums.

Chalets

Enjoy our excellent chalet menus with a selection of hand-picked wines to choose from (red, white and rose), served until coffee on 5 nights.

Grade 3 chalets:
Comfortable ratio of bathrooms to bedrooms and meets most people’s perception of a ‘standard’ chalet.

Grade 3+ chalets:
Slightly higher standard of décor and facilities.

Grade 4 chalets:
Increased levels of comfort and/or character, with more bathrooms, possibly all en suite and a higher standard of décor.

Grade 4+ chalet:
Most, if not all, rooms en suite, superior décor and in some cases a sauna and/or hot tub in the chalet or access to these and/or a pool.

Grade 5 chalets:
These are superior properties for their décor, comfort and facilities. They are beautiful home-from-homes, some of the best you will find.

Signature Chalets

Grade 5+ chalet:
Every once in a while we come across chalets which are exceptional in their decor and facilities. These have become Skiworld’s Signature chalets and as such, guests will be treated to additional privileges to those found in our grade 3 -5 chalets. These benefits include: L’Occitane (or equivalent) shower gel and soap, wellness facilities, bath and hand towels changed mid-week, bathrobes and slippers, hairdryers in all rooms, a TV, iPod docks or Bluetooth speakers, DVD, lift pass delivery to the chalet.

Room numbers: To help with your choice we have detailed the room breakdown for each and every one of our chalets. We also provide room numbers, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available on request.

Any payments in resort must be in Euros. For full details of our chalet inclusions please see our chalet menus page. 

To discuss a dietary request please contact our Ski Specialists on 0330 102 8004 

The majority of our chalets are privately owned and, similar toyour own home, from time to time things may go wrong. We ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations.

Hot water:
Please bear in mind that chalets have a reliable but not endless supply of hot water. Please stagger your bath/shower times if possible and consider other guests in the chalet.

Chalet rooms:
As many of our chalets are family homes, room sizes vary and not every room will have a lock on it. Furnishing and storage space may also vary. Storage space is limited often to a small wardrobe (rarely drawers). Cabin beds are those built into or against a wall.

Austrian twins:
Austrian twin beds in our chalets are a double base with two single mattresses and two single quilts. These are very common in Austria in hotels and Gasthofs as well as chalets.

Rooms with eaves or sloping ceiling:
We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.

Extra beds:
Some rooms in chalets can accommodate an extra bed. Please enquire at the time of booking. If this is the case these beds are likely to be fold-away beds or mattresses.

Bathrooms and shower rooms:
Will comprise a bath or shower and basin. A WC will not always be in the bathroom and will be listed separately.

Private facilities:
Are not en suite but are a bathroom for the sole use of the bedroom nearby.

Drinks:
In Skiworld chalets only, a selection of hand-picked wines (red, white and rose), are served with your meal until coffee (except on staff day off). 

Satellite TV:
In chalets where available, Satellite TV may have a very limited choice of channels – sometimes only BBC World Service or BBC 24. This is also the case with terrestrial channels.

Hot Tubs:
Outdoor hot tubs cannot be used after 10pm. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays.

Smoking:
In the interest of fire and safety regulations and for our owners, our chalets are all non-smoking. Smoking areas outside of the property will be provided.

Cots and high chairs:
In North America, parents must bring their own for children under 2 years of age or we can supply details of local suppliers. In Europe a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Please bring your own cot linen.

Slippers:
We strongly recommend that you bring slippers or suitable indoor footwear for use in the chalet, as for the comfort of all guests, outdoor shoes are often not permitted indoors in the chalets.

Staff days off:
Staff in chalets have one day off a week (2 days on 10 and 14 night holidays). The exact day(s) they get off will be confirmed once you arrive. On their day off, breakfast and afternoon tea will be laid out for you. In the evening you are free to try a local restaurant. Please ask our resort team for their recommendations or ideas as they have often either visited restaurants themselves or had feedback from previous guests. Guests are requested not to help themselves to items in the fridge or cupboards as these items are part of menus for later in the week. We do not supply wine on staff day off. Bathroom facilities: In a small number of instances, chalet hosts may be sharing some of the bathroom facilities – this is noted in the description so that you are aware.

Cleaning:
Chalet communal areas will be cleaned and tided daily, except for staff days off. Bathrooms will be cleaned once mid-week and bins will be emptied. In our Signature Chalets, bedrooms will also be cleaned and tidied daily, except for staff days off.

DVD players:
DVD players in the USA do not accept British DVDs. Some resorts have stores from which DVDs can be hired.

Keys:
We cannot guarantee that guests will have their own room or chalet keys, or that the chalet will be locked during the day/evening. We are unable to accept responsibility for valuables. A small refundable deposit for chalet keys is required and if keys are lost there is a replacement charge of between 10 Euros and 50 Euros depending on your property. Your host will inform you of this on arrival. Many chalets have entry code systems.

N.B: For your comfort and safety, Skiworld reserves the right to allow access to approved third party suppliers offering goods and services within our properties.

Accommodation only holidays:
On certain dates and departures we are able to offer accommodation only chalet holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights and transfers so please enquire.

If we are able to offer a reduction for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for Ski-All-In deals, group discounts, or similar offers and promotions.

Empty beds/sole occupancy of a chalet:
There are several ways you can benefit from the unique home-from-home comforts of a Skiworld chalet:

Book the chalet for you and your party. You pay one price and it is up to you how you divide this across the people in your party. You can choose to have one person in each of the 4 bedrooms of a chalet that sleeps 8 and divide the cost amongst 4, or to have 2 people in each room and divide the cost across more of you. The choice is entirely yours.

If you wish to book a whole chalet to yourselves, you may prefer the complete independence offered by one of our self-catered chalets. Or you may prefer a fully catered and hosted chalet to enjoy being pampered with complete service (and no washing up!). One of our chalets offering flexible catering may suit you best; Prebook menu delivery on one or every evening as well as ordering a host of extras (essentials such as wine or beer) to be delivered to your chalet.

Book a room in a catered chalet. We have chalets in our programme where you can book a room and share the chalet with others of a like mind. This is perfect if there are 2 or 4 of you and you all still prefer the home-from-home catered experience of a catered chalet.  In this case each room sleeps a minimum number of people. If you would like to book a room and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room. Please call our Ski Specialists who will be able to confirm the amount of any empty bed supplement.

We offer the opportunity of taking a whole chalet to yourselves. You pay one price and can sleep any number of people up to the maximum specified.

Please visit our website for more details: skiworld.co.uk/ski-chalets/self-catered-chalets

For self-catered chalet holidays a non-refundable deposit of £175 per person is payable at the time of booking. If booking within 10 weeks of departure, full payment is required. In addition, a caution deposit of £400 is required 4 weeks before arrival. This is usually paid by credit card and will be refunded 2 weeks after the end of your holiday, as long as the chalet and its contents are returned undamaged. Self-catered chalets include an end of stay cleaning apart from the kitchen area. The kitchen area (including any bins and fridges) must be left clean at the end of your stay otherwise part of your security deposit may be forfeited for the additional cleaning.

When you arrive in your chalet please inform us if anything is broken or missing as you may otherwise be charged for this at the end of your holiday. We will do our best to replace or repair things brought to our attention as soon as possible.

All our chalets are non-smoking. Please treat the chalet and its contents with care.

Skiworld reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure from resort or deducted from your caution deposit.

You must inform Skiworld if there are children and infants in your party and provide us with their ages (as of the final day of the holiday).

Self-Catered Chalet maximum occupancies are based on adults and children. Additional infants above the maximum occupancy may potentially be accommodated however this may reduce space and we cannot guarantee the suitability of self-catered chalets for infants. Cots and highchairs are not provided as standard and must be requested prior to travel.

Saunas, hot tubs and steam rooms are used at guests own risk and we cannot accept any liability for accidents, injuries or illness sustained whilst using these facilities. Children must be supervised at all times.

If you are not using Skiworld flights or transfers and are making your own travel arrangements, you must inform Skiworld of your arrival time and provide 2 contact mobile numbers 4 weeks before departure. We will provide you with an emergency contact number should your arrival time be delayed or changed.

Chalets must be vacated by 9.00am on your day of departure, and as we clean the chalet thoroughly, keys are not usually available before 5pm on the day of arrival. Due to these check-in and out times we are unable to offer any self-catered chalets with overnight Eurostar.

Additional options can be added to your booking up to 14 days before departure as long we have received these requests in writing and they are paid in advance. Pre-bookable options may not be available in resort if not ordered before departure.

Group discounts and early booking offers or special promotions do not apply to self-catered chalets unless otherwise stated.

The following are not included in the basic price of your Self-Catered Chalet unless stated on your invoice:, insurance (required), Taxe de Sejour or Kurtaxe (paid locally), daily cleaning, meals and wine, lift passes, ski hire or ski school (bookable in advance).

We make it easy for you:
We have a specialised team to help you not only choose the resort and accommodation to suit your needs, but also to help you organise your trip and make the most of our lift pass and ski hire offers and discounts.

We have some of the very best group offers – you will find it hard to beat them especially with our already great value prices. And don’t forget to check the website for special features, offers or information – especially our up-to-date independent snow reports. Whatever accommodation you are looking for, don’t hesitate to call our Ski Specialists if you need to discuss your requirements.

Group discounts:
The more people you book, the better value it is. We offer special discounts for your group, starting from just 7 people. In addition, when you take over a whole chalet on certain dates, we often have special offers for ski hire and lift passes

To view our most up to date group discounts in Europe and North America, please visit the Groups page

What you need to know about group discounts:
(i) European group discounts only apply to 7 night charter flight based Skiworld catered chalet accommodation holidays. They do not apply to weekend breaks, self-catering, hotel accommodation, late availability prices (within 5 weeks of departure and listed on our late deals page) or any special offers unless otherwise specified.

(ii) We reserve the right to amend or withdraw group discounts at any time and to limit the number of such discounts across several groups in the same property at the same time. Discounts will be confirmed at the time of booking.

(iii) All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader. In addition it is the responsibility of the group leader to ensure that all group members have read these important information sections and that they all have adequate insurance.

(iv) The group leader must ensure that payment is made by one cheque, debit or credit card for both the deposit and the final balance. If you have enjoyed a group discount a condition of which is that payment must come from one source, if this condition is not adhered to, a charge will be made for multiple card payments or transfers. Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.

Following a change in legislation on 13th January 2018, we have revised our policies relating to the way you pay for your 2018/19 holiday with us. We offer the facility to pay by cheque, bank transfer (payments should be made to Skiworld. Sort Code 20-36-08, Account No. 20600504, quoting booking reference and surname), credit card or debit card. We also offer the option of a direct debit facility enabling you to spread the cost of your payments. Please contact us on 0330 102 8004 for more details. We do not take Amex cards.

For bookings for the 19/20 season, final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer, direct debit which can be accessed online and cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure. We reserve the right to amend this and our sales team will be able to advise you as to the dates applicable for various payment methods for your booking. Please see the 2019/20 Booking Contract for more details.

(v) For European and North American chalet holidays, the whole group must travel on the same date, though you may book different methods of travel separately.

(vi) For bookings to Europe travelling on charter flights, names of those in the group as per their passport must be supplied at least 10 weeks before departure.

(vii) For scheduled flights, correct names must be supplied in writing at the time of booking and cancellation charges of up to 100% may be applied by the airline if changes are made after this. Deposits for holidays including scheduled flights will also be higher as full payment for such flights is often required at the time of booking.

(viii) Group discounts are the maximum offered and only apply to chalets at full price. In North America they are applied to the 7 night basic holiday price only in our chalets. Discounts apply to the basic package price per person and do not include room or flight supplements, insurance, ski packs or other supplements.

(ix) Group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the amount of discount will also be reduced accordingly and may be forfeited if all conditions are not complied with.

(x) Half price places are calculated by dividing the full adult room price by 2.

If someone in your group cancels...
Please remember that if a member of your group cancels, you may incur an empty bed charge, group discounts may be affected and the change will carry a cancellation charge (see Cancellations and Amendments by You). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing. There may be an amendment fee for a name change or even a 100% cancellation charge for scheduled flight services. Please check with our Ski Specialists.

We have some superb offers for children and our chalets represent particularly good value. Prices include breakfast, afternoon tea and cake and a delicious freshly prepared evening meal – all this helps you budget your holiday and enjoy the lovely informal home-from-home chalet atmosphere.

Our North American ski resorts have excellent mother-tongue ski schools - our regulars rave about them and that’s just the children! In many resorts, children can ski for free – please call our North American Ski Specialists for more information.

Half Price places for children and child discounts:
We are pleased to offer half price places for children aged 2 – 11 years in selected chalets in our programme. These offers are valid ALL season including Christmas, New Year, Half Term and Easter. Early booking is recommended as these places go fast! See family ski holiday page for a full list of these chalets.

Skiworld is one of the few operators offering a discount on our prices (except late availability holidays) for all children aged 2 – 11 years ALL season in our European chalets. Please see Skiworld.co.uk/family-ski-holidays for details of what is on offer.

What you need to know about child discounts and half price places:
(i) These discounts apply to the full room price and do not apply to other costs such as flight supplements and these are paid in full.

(ii) These reductions do not apply where children aged 2 – 11 are already enjoying half price places.

(iv) Reductions cannot be combined with any other offer or discount unless specified.

(v) Child discounts and half price places in Europe only apply to Skiworld catered chalet holidays which include charter flights. They do not apply to self- catered chalets.

(vi) Child discounts do not apply to late availability prices. Family room discounts (half price places) or children’s discounts do not apply to self-catering accommodation, hotels, short break holidays or late availability holidays.

(vii) There are a limited number of discounted places and half price places and so all are subject to availability and on a first come first served basis. They may be withdrawn or changed at any time. The availability or not of half price places or discounts will be confirmed at the time of booking.

(viii) Children’s reductions in North America will be confirmed at the time of booking. They often enjoy a 50% reduction when sharing with 2 adults unless otherwise stated.

Children’s ages and infants in chalets:
The child’s age on the date of return must not exceed that stated when booking. Infants under 2 years travelling free or paying the flight ticketing charge of £79 in Europe or approximately 10% of the adult fare in USA and Canada do not have a seat on flights or transfers unless they are classified as children, in which case the child prices apply.

Infants are children under two years of age on the return date of travel and this charge applies provided that no flight, coach or train seat is used and provided a cot is used in resort.

Childcare:
Please note that childcare, especially our private nanny service, is very popular and, as places are limited, it is very important that you check availability of children’s places at the time of booking and secure your place(s) immediately.

Private Nanny Service: We are delighted to be working with the highly regarded T4 Nannies who provide our private nanny service in selected European resorts. All nannies are qualified and experienced.

Our Ski Specialists will be able to advise you on how their service works and what you will be required to provide. One nanny can look after up to 4 children if all are over 2 years of age and up to 2 children if any are aged between 3 months and 2 years. Costs for this service are per nanny. For more information, please don’t hesitate to call our Ski Specialists.

A non-refundable deposit of £200 is required on booking childcare with the balance due 10 weeks before departure. Cancellation charges are 100%. No refund will be given if the child(ren) develop an infectious illness and T4 Nannies are no longer able to care for the child(ren).

Should a nanny become ill and unable to continue caring for the child(ren), every effort will be made to replace the nanny with another from the T4 Nanny Service. Should this not prove possible a refund for any time missed will be given.

It is the parent’s responsibility to inform Skiworld/T4 Nannies of any dietary requirements, allergies or medication in writing. Costs of all food are to be met by parents.

Please note that T4 Nannies terms and conditions apply and are available on request. We act as an agent for this service and are not liable for the services they provide.

Resort kindergartens: You may be able to pre-book locally run kindergartens and we will be happy to provide you with contact telephone numbers. Please note that such facilities will meet local regulations and may not be the same as British standards. We have not inspected these facilities and are therefore not able to guarantee the level of care provided.

Cots, high chairs and high tea:
In Skiworld chalets in Europe, a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Cot linen is not provided. In North American resorts, baby equipment rental services are available on request, please ask our Ski Specialists for details.

For European self-catering and North American hotels and condominiums, cots and high chairs are available on request upon booking. Charges may be incurred and details of these will be given at time of request. Confirmation of requests will be received up to 48 hours after initial request.

We are pleased to be able to provide high tea for your children in all of our chalets. Please advise us at the time of booking and check that this has been recorded on your invoice, as this enables us to make the appropriate catering arrangements.

In all resorts where we have chalets we are pleased to offer a Resort Host service for our guests in hotels and apartments. Our team will be there to help with lift pass, ski hire and ski school (if not pre-booked) and offer any other assistance required.

Where we do not have a Skiworld team in the resort (such as for our short break or tailor-made programmes), we will provide you with a contact either in a neighbouring resort or our nearest local office which may be the UK. Please check with one of our ski specialists. We do not operate a social skiing service in resorts in which we do not have a Skiworld Representative (or where it has been forbidden).

Hotel rooms and condominiums in North America are available for check-in from 4pm and apartments in France from 5pm. Availability of hotel rooms or apartments before these times is at the discretion of the owners.

If you are arriving at your accommodation earlier than your check-in time, please ensure that you are aware of the facilities available to you for your wait to enable you to plan your arrival in advance. If you are organising your own transport to resort, please notify us before departure and alert us to your estimated arrival time to ensure that you are able to check-in at this time. Failure to do so may result in you not being able to get in to your hotel or apartment on arrival.

Reception opening hours:
There may be specific and limited opening times for your apartment or hotel reception and Skiworld cannot take responsibility for failure to obtain keys from reception before it closes if guests have, on their own, arrived too late. We cannot take responsibility for any delay in your check-in if the check-in desk is very busy but we work closely with our hotels and apartments to ensure that we can make it as smooth an operation as possible. Receptions are not always in the same building as your lodging so please be aware of your designated reception desk. If you are delayed en route to your accommodation, please check with the hotel, apartment or Skiworld representative to ensure you can obtain keys to secure access to your accommodation.

Deposit:
A cash or card deposit is required on arrival per apartment/condominium/hotel room in exchange for the key to cover incidentals throughout your stay. This can be around €/$70 per bed i.e. for a 4 person apartment it could cost €/$280. In some cases, cash is preferred as it can take a few working days to refund money back on to a card. Charges will be deducted from deposits by the apartment management in the event of damage to the apartment, non return of linen or towels or failure to clean the apartment or remove rubbish bags.

Check-out:
Check-out is usually between 09:00-11:00 irrespective of your time of departure. You will be notified of this during your stay but please ask at reception for confirmation if you do not receive information or you are unsure.

In European resorts we have used the official resort hotel star ratings. In America and Canada, where a resort has an official rating we have used this. If not, we have used our own assessment. For apartments we have applied our own ratings based on the opinions of senior managers and guest feedback. Please contact our Ski Specialists on 0330 102 8004 for any specific information you require.

North American hotels and condominiums are usually very spacious compared to their European counterparts and most French apartments are compact compared to their American counterparts. Our Ski Specialists often have up to date information on the square footage of different accommodations to answer any queries.

The number of bedrooms and types of beds in any apartment are detailed on the specific property pages of the website and/or in our brochure. Do bear in mind that the number of bedrooms is not relative to the number of beds in the apartment as sofas in living areas convert to beds and these are generally counted in the standard occupancy of the apartment.

Bunk beds are common in apartments and condominiums and we detail these in the ‘LAYOUT’ section on the specific property pages. French law prohibits the use of the top bunk for children under 6.

Where there are two beds in a room, these are more often than not twin beds unless specified otherwise. Double beds are not guaranteed unless stated but can be requested. Confirmation of bed configurations can take up to 48 hours from our suppliers and it is not often possible to change these after your booking has been confirmed.

North American beds are often a size larger than their UK counterparts. It is not as common to have single beds in North America and therefore a twin is often called a ‘double queen’.

The use of some facilities in hotels and apartment complexes, such as swimming pools, saunas and fitness centres, may incur a charge. They may also only be open for limited times of the day. Where we have been informed of this, it is stated in the text but sometimes this will be a decision taken in resort by the owners. There may also be restrictions on children using the facilities. If in doubt, please check at the time of booking.

Baths and showers in both Europe and North America may not be full size or have a curtain. Hair dryers are not always provided in hotels, apartments and condominiums, where they are available it is detailed on the specific property information page of the website or in the brochure.

All our North American condominiums and French apartments provide cooking facilities and equipment. In North America, full kitchens are normally supplied in larger condominiums. This includes 4 rings, a full size fridge freezer, microwave, oven and dishwasher as well as all crockery, cutlery, pots, pans and utensils.

Kitchens in European apartments are usually kitchenettes (unless otherwise stated). Kettles and toasters are rare in Europe. So too are mugs larger than an espresso cup. Some Signature properties offer larger kitchenettes or full kitchens as well as coffee machines. Please check specific property pages for more information or ask one of our Ski Specialists.

TVs are not a standard in all hotels, condominiums and apartments although they are present in many. Please see the specific property page for details. TVs are not always flat screen and in Europe there may not be any English speaking channels/programs available. In some cases TV remote controls are retained at reception and require a deposit to release them. Deposits are refundable when the remote is returned.

French apartments do not provide anything consumable; washing-up liquid, toilet paper, tea and coffee, salt and pepper, dishwasher tablets, bathroom toiletries, soap or cleaning cloths are all to be provided by the guest.

North American condominiums usually provide toilet paper, some cleaning products and a cloth.

Linen and towels: In North American condominiums and hotels bed linen and towels are included. All free-standing beds will be made up for your arrival and all temporary beds such as sofa beds or pull-down beds will be left as their primary function i.e. a sofa. On request when booking, these can also be made up on arrival. Please make our Ski Specialist aware of any requests at the time of booking.

In most French apartments, one set of bed linen is provided per bed in an apartment. Bed linen packs consist of; 1 mattress flat sheet, 1 pillow case and 1 sheet for the duvet or blanket. Beds are NOT made up for the guests on arrival except where specified. Bed linen is rented to the guest for the duration of their stay and extra sets are not always available to rent once in resort, so if you require extra linen please request it upon booking. Extra linen incurs a fee of around €20 per set. Damage or failure to return linen will incur charges on departure.1 blanket and 1 pillow is provided per bed in an apartment.

Towels and tea towels are not always provided by the residence (unless specified) and are also not always available to buy or rent in resort. If in doubt please ask one of our Ski Specialists.

Cots and high chairs: If cots and high chairs are required, they MUST be requested at the time of booking and a small fee may be payable. This will be confirmed at the time of booking. Whilst such items will meet local safety standards we cannot guarantee that they will meet British safety standards.

Our hotel, apartment and condominium prices:
Our hotel, apartment and condominium prices do not include lift passes or ski hire unless specified. Do bear in mind there are great savings by pre-booking these compared to buying in resort. Please don’t hesitate to ask our Ski Specialists. The board basis of your hotel will be as specified on your invoice.

North American condominium and hotel rooms are priced per person based on the maximum occupancy or that requested or specified.

European self-catering prices are based on full occupancy of all beds in an apartment. An empty bed supplement is applied for every bed that is not used for the duration of the stay. Double beds, sofa beds and bunk beds are all classified as two beds and often the sofa bed in the living area also counts as 2 beds. If you do not occupy all the beds in the apartment we will inform you of the under occupancy cost at the time of booking.

In many of our apartments, hotels and condominiums we receive special rates and offers based on allocations and conditions of booking. When our allocation is full, we may not be able to obtain more rooms at the same rate and terms and therefore supplements or different prices/offers may apply. You will be notified of any differences and supplements at the time of booking. Requested rooms, over and above our allocation, will not always qualify for online discounts.

European hotel and apartment prices are exclusive of local taxes such as ‘Taxe de Sejour’ or ‘Kurtaxe’ as these are levied locally, collected by the apartment or agency and given to the local council. Where we offer a Resort Host Service, these may be collected by them to pass on. You will receive an official receipt for your payment.

1.8 Full and half board arrangements in hotels Half and Full board usually starts with dinner on the day of arrival and finishes with breakfast on your day of departure – this may be a packed breakfast if your departure is early. Similarly, if your arrival is late (please notify us in advance) you may be provided with a cold platter on the day of arrival.

A table d’hôte menu is usually provided for those who have booked meal arrangements in advance with limited or no choice of menu. Please note that sometimes hotels may allocate tables on a shared basis. An a la Carte menu is available at some hotels at a supplement payable to the hotel locally.

It is important that you check your invoice to ensure the board arrangement details meet your requirements.

Please note that vegetarianism and other dietary requirements are still not widespread in Europe and some hotels may only be able to offer a very limited choice. Some hotels may also charge a supplement for specific dietary requests. It is essential that you notify us at the time of booking of any special dietary needs so that we can advise you and that this request is noted on your invoice.

As a service to our guests we offer the option of pre-booking starter packs of basic essentials for your stay in your apartment in our French resorts. These offer the convenience of not having to shop as soon as you arrive or to have to carry some heavy items in your luggage. We cannot guarantee that these packs are cheaper than if purchased in resort and we reserve the right to amend prices if they rise but you will be advised of the correct prices at the time of booking. These are only available when pre-booked. Your pack will be delivered on the day of your arrival.

Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’Isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: skiworld.co.uk/ski-apartments/apartments-starter-packs

Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’Isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: skiworld.co.uk/ski-apartments/apartments-starter-packs

North America:
In North America, cleaning of your condominium at the end of your stay is included. However, you may be asked to dispose of waste bags. In most cases cleaning during your stay is not included. Please ask a Ski Specialist for details.

Europe:
In European apartments, housekeeping throughout your stay or cleaning at the end of your holiday are not included unless specified. In these instances you are responsible for leaving your apartment clean. This also means that you are responsible for removing your own rubbish (which means to dispose of it in public bins located in specified areas outside your apartment). Some suppliers offer an end of stay cleaning service for a fee, please check with your ski specialist when you book.

Luggage Storage:
Some hotels and apartments are able to provide luggage storage on arrival or departure. Where we have been informed that this is provided, it has been stated in the text on the specific property page. If it is not stated, there is no permanent facility available. Luggage storage can incur charges and they are usually shared with other guests. Skiworld do not oversee any luggage storage facilities and cannot guarantee that such facilities are locked, secure or tended to by a member of the hotel or apartment staff.

Smoking:
Many properties operate a non-smoking policy on their property which can include external as well as internal areas. Some properties will charge a hefty fee for smoking in rooms, apartments or on their premises. For specific information on this, please ask at the time of booking.

Christmas and New Year:
During the Christmas and New Year period a minimum stay may be imposed and meals in hotels may carry a supplement due to special celebrations. Please note that formal dress is often expected at these occasions. Please ask at time of booking for specific details.

Bars in hotels may not be open after 11.00pm and children may not be allowed into hotel bars, particularly in North America.

Parking facilities:
Availability and charges differ across all accommodations. Some may require booking and pre-paying before travel. Please check parking availability and charges at time of booking.

Other guests:
On peak weeks, accommodation is likely to be busier and self-catering accommodation is popular with large groups of skiers. We do not and cannot provide details of other guests staying in certain accommodation on certain weeks. We have no control over the behaviour of other guests but should any behaviour become disruptive, Skiworld Hosts will assist, where possible.

Lifts:
We cannot guarantee that all of our hotels, condominiums and apartments offer a lift to every floor. For more details please speak to one of our Ski Specialists.

WiFi:
WiFi is not guaranteed in hotels, condos or apartments. Where it is provided, it is not always guaranteed throughout the whole building, often only in communal areas. Most hotels and apartment or condominiums make a small charge for WiFi payable locally.

Ski locker rooms:
Ski locker rooms are usually provided in most hotels, condominiums and apartments but are not guaranteed. Please check with our Ski Specialists for details. Please note: Ski lockers can be a target for thieves and Skiworld cannot be held responsible for the loss, damage or theft to any equipment left in the lockers throughout your stay. We do not guarantee that the lockers will be safe to lock your equipment in or that the hotels, condominiums and apartment management oversee or attend to them in anyway.

Whilst we do everything possible to locate lost property, we cannot guarantee to do so or to be able to arrange for your property to be returned. Guests will need to contact our overseas office (lostproperty@skiworld.co.uk). If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance along with an administration charge of £35.

We offer the facility to book ski packs (lift passes, equipment or tuition) in advance of your arrival in resort. In doing so we act solely as an agent on behalf of the providers of these services. We have no control over the service provided and have no liability for the act(s) or omissions of any of the service providers.

All the information in this section along with the descriptions of our ski pack elements contained in this brochure and on our website form the basis of your agreement with the service providers. All the information on the elements of the services (such as ski packs) has been provided by the service providers themselves and we cannot accept any liability for errors on their part.

The service providers agree that these conditions are the basis of your agreement with them. All service providers reserve the right to revise elements of these conditions as necessary and we will notify you, on their behalf, of any such amendments. The contract between you and the service provider is governed by the law of the country where the service is performed.

When you book any ski pack element, we will on behalf of the service provider, issue a written confirmation to you usually by post or email. Please be aware that it is your responsibility to check your emails regularly.

The written confirmation signifies that the service provider has entered into a contract with you which is subject to both these terms and conditions and those of the service provider. Any monies paid to us have been taken on behalf of the service provider.

All service providers reserve the right to refuse any booking or to alter when operationally necessary their provision (for example but not limited to an alteration to the area covered by a lift pass). This is entirely beyond our control and in this instance service providers will have no further liability to you. If you are not satisfied with the service provided, you must in the very first instance contact the service provider. This ensures that they have the opportunity there and then to understand the nature of your concerns and to respond accordingly. Failure to register any issues with the service provider means they will not have had the opportunity to rectify the situation and they will be unlikely to accept any claims thereafter. Where you have been unable to rectify the situation with the service provider our Resort Hosts may be able to assist. We will try to help resolve any dissatisfaction on a goodwill basis and without any responsibility for any claims or complaints.

If you wish to pre-book (or make changes to) your ski pack prior to departure we can in most instances accommodate this request providing we are informed and receive payment at least 7 days prior to departure. However this cannot be guaranteed. In this instance ski packs can be purchased in resort.

All ski packs are subject to availability and all offers are on a first come first served basis. Ski packs can be purchased in resort through your Resort Hosts.

Price differences: In all cases, no refunds can be given in resort for differences in price between pre-booked items and those in resort.Our ski hire return service, where offered, applies only to those staying in a Skiworld chalet.

Excursions or other tours not run by Skiworld that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator (service provider) of the excursion or tour and not with us. The decision to take part in any such activity is entirely at your own discretion and risk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Après-ski:
The events we offer are often dependent on weather conditions and achieving a minimum number of participants. Therefore the programmes offered may not always be available.

Heli-skiing:
As with all adventure sports you must ensure you have adequate insurance and partake at your own risk. Most operators of such activities will require that you sign a disclaimer. If due to weather conditions or other circumstances beyond our control the package or alternative is unavailable during your stay, our liability will be limited to a refund of the cost paid for the excursion, subject to the terms and conditions of the supplier. We will inform you at the time of booking.

Should you wish to cancel a pre-booked ski pack element, please be aware that in most instances cancellation fees are levied by the service providers and generally refunds of pre-booked items are not made. These cancellation fees can be 100% depending on the resort and the service provider. As these vary depending on the departure date please ask our office or the service provider for details. Changes to bookings may not always be possible and may incur amendment fees.

The service providers will try to ensure that once confirmed, your booking is not changed or cancelled. However, as these details are prepared many months in advance of the start of the ski season, occasionally changes may occur. We are not liable for these changes. Where a service provider is forced to cancel a booking they will endeavour to offer an alternative and, if accepted, any monies paid will be credited to this revised service.

All prices are correct at the time of publication. However, as prices are in sterling, the service providers reserve the right to amend their prices in line with changes in exchange rates. Such changes may apply prior to or at the time of booking or a surcharge may be applied to any pre-booked items to compensate them for alterations in currency exchange rates. We will notify you of such increases or surcharges. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking with them and receive a full refund. You will have 7 days from the date of the issue of a surcharge notice to tell us if you wish to cancel your booking. Otherwise it will be assumed that you will pay the surcharge.

The prices of pre-booked items may be less or more than those in resort. Service providers do not guarantee a saving (for example when a ski pass covers both low and high season). No refunds are given by service providers for differences in prices of pre-booked items and those in resort. Special offers and discounts may not be available in resort as they only apply to prebooked items.

We will always try to meet any special requests and to pass them to our suppliers. Your request will be shown on your invoice to indicate that a request has been made but this is not a guarantee that your request can be fulfilled.

Single travellers or guests who wish to occupy accommodation with fewer people than the number shown on the bedroom/chalet description may feel that the cost per person of their holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person. We do not make excessive profits from these sales; the prices charged merely reflect the real costs to us. In some accommodation there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room.

All of our discounts are listed on our Group Ski Holiday Discounts page.

Our standard deposit is £175 per person , however for groups of 20 or more we can offer a lower deposit of only £120 per person.

The final balance is due 10 weeks before departure.

Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

• Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer.
• Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque. Our address is: Skiworld Ltd, 3 Vencourt Place, London, W6 9NU.

Yes. We are as flexible as possible when making changes to group bookings, however admin charges may apply.

If people drop out from your group, they will lose their deposits and your group discount may also be affected. After 10 weeks to departure the cancellation fees will increase.

For our charter flights we need the names by 10 weeks to departure. For any scheduled flights or train bookings we need the names at time of confirmation, in order to book the seats with our suppliers.

We simply send an E-Travel Itinerary to the party leader that acts as your tickets. This can be printed out and presented along with valid passports at the check-in desk. The E-Travel Itinerary will be sent up to a week before departure.

Please check that the holiday details are correct e.g. dates, accommodation and rooming and that the names are spelt as per the passport.